Services for residents

Residents can choose to take up the following elements of Doughty’s Domiciliary Care Service, according to their individual and varying needs:

a. A 24-hour support and care service, supervised by a senior team under the management of Liz Bennett, an experienced care manager and nurse clinician. For example, this can vary from brief daily contact to check if ‘all is well’ to a ‘sitting service’ for a resident who is terminally ill, in collaboration with the primary care health team. However, there are, of course, limitations on the care which can be provided and Liz Bennett will arrange, in discussion with the resident, their relatives and social and NHS colleagues, for residents to move to a more appropriate environment if necessary. Some aspects of this service fall within the parameters of the Supporting People programme.
b. A mid-day meals service prepared on-site in Doughty’s kitchen and delivered by Doughty’s staff
c. A week-day cleaning service to residents who cannot carry out all or part of this task themselves. There is also a laundry service for these residents.
d. A maintenance service to carry out preventive work and to rectify periodic problems which do not require the intervention of a specialist contractor

Domiciliary Care

The aim of Doughty’s Domiciliary Care Service is to provide to all residents of Doughty’s easy access to high quality practical and moral support and, if and when necessary, direct care.

In order to achieve this we:

a. Assess regularly individual resident’s needs for support and care in conjunction with them and, with their consent, their relatives
b. Develop and agree an individual support and care plan with the full involvement of the resident
c. Deliver high quality services in residents’ own flats which aim to meet their assessed needs
d. Evaluate the effect of the support and care provided to each resident, including, essentially, taking full account of the resident’s own opinions
e. We revise the individual support and care plan and to modify the services accordingly, with the full involvement of the resident, in the light of the resident’s changing needs and the evaluation of services delivered (c above).

The support and care service is provided by trained and qualified Carers who work only for Doughty’s residents, unlike other care agencies. There is always a Senior Carer on duty, 24 hours a day, every day of the year. He or she will be responsible for delivering the service during their shift. They will be assisted by at least one Carer and, during busy parts of the day, by more than one. The team on duty are in constant touch with each other as they work across the site.

Assured quality of the service

The service is registered with the Care Quality Commission. As such, the service has to meet mandatory national standards. The CQC carries out periodic inspections against these standards and publishes its findings. However, it is the responsibility of the Trustees and their managers to assure the quality standards on a day-to-day basis in the interests of the residents.

You can see the result of the latest inspection of the service by the CQC and the certificate which they have given Doughty’s: CQC Inspection Certificate

Accommodation

There are 57 self-contained flats on-site and one guest flat for the use of relatives or friends of residents. Another 4 flats in the newly built Elizabeth Bentley Court are open and being lived in now. Some flats can accommodate a couple. All comprise:

– A bedroom
– A sitting room
– A kitchen with a cooker and fridge/freezer provided
– A bathroom with a bath or a shower (we will convert baths to showers for new residents)

Access for disabled people

Many flats have level-entry access but others are on the first or second floors. In these cases, there is either a lift or a stair-lift to every floor. Internally, not all flats are constructed to allow full wheelchair access although those built more recently are designed and built for this purpose. If you have a physical disability and are considering applying to be a resident, do discuss your needs with us – we will try our best to accommodate you.

Other facilities on site

The other facilities for the use of residents include:

– The ‘Reading Room’ – a large communal room with kitchen for meetings and social functions
– A launderette
– Gardens for walking and relaxation

Management

All aspects of Doughty’s are managed by Liz Bennett, a very experienced Registered Nurse, ‘The Matron’, who is the General Manager. She is accountable to the Trustees.

Norwich Charitable Trusts, 1 Woolgate Court, St Benedict’s Street, Norwich, NR2 4AP. Norwich Consolidated Charities, Anguish’s Educational Foundation and The Norwich Freemen’s Charity (previously known as The Norwich Town Close Estates Charity) are part of the Norwich Charitable Trusts Group. These organsiations are all registered charities. Registered Charity : 1094602

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